FoodStore2Go

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Privacy:  Casual Surfing

The User may visit the Website without providing any personal information. The Website servers will in such instances collect the IP address of the User computer, but not the email address or any other distinguishing information. This information is aggregated to measure the number of visits, average time spent at the Website, pages viewed, etc. Provider uses this information to determine use of the Website, and to improve Content thereon. Provider assumes no obligation to protect this information, and may copy, distribute or otherwise use such information without limitation.

Data Collections and Uses

The data we collect, provided by users to our apps, such as during account creation created during use of our services, such as location, app usage, and device data from other source(s), such as other users or account owners, business partners, vendors, insurance and financial solution providers, and governmental authorities.

The following personal data is collected by or on behalf of our app:

Data Provided by Users 

  • User profile: We collect data when users create or update their app accounts. This may include their name, email, phone number, login name and password, address, profile picture, payment or banking information (including related payment verification information). We may use the photos submitted by users to verify their identities, such as through facial verification technologies. For more information, please see the section titled “How we use personal data.”

Location

Approximate location (Physical user or device location within an area greater than or equal to 3 square kilometers. For example, the city a user is in, or location provided by the ACCESS_COARSE_LOCATION Android permission.)

Precise location (Physical user or device location within an area less than 3 square kilometers. For example, location provided by the ACCESS_FINE_LOCATION Android permission.)

Messages

  • SMS (A user’s text messages, including the sender, recipients, and the content of the message)

Identification 

  • We verify the identities of Customers or Service Providers who request alcohol delivery, including by collecting photographs of their government-issued identification.

 Demographic Data

  • We may collect demographic data about users, including through user surveys. In some countries, we may also receive demographic data about users from third parties.
  • We may also infer demographic data from other data collected from users. For example, where necessary to enable features that allow women to provide or receive services from other women, we may infer gender using their first name. In such cases, we enable users to change their gender, if necessary, via in-app settings.

User Content 

  • We collect the data submitted by users when they contact our customer support (including via video conferencing tools), provide ratings or compliments for other users, vendors or merchants, or otherwise contact Us. This may include feedback, photographs or other recordings collected by users, including audio or video recordings (such as from dashcams) submitted by users in connection with customer support. This also includes metadata relating to the method you use to communicate with us through the apps.

Device or other IDs (Identifiers that relate to an individual device) 

Voice or sound recordings for product searches

Other in-app messages

Data Created During Use of Our Services

Location Data

  • We collect Customers’ precise or approximate location data to enable and enhance use of our apps, including to improve pick-ups, facilitate deliveries, enable safety features, and prevent and detect fraud.
  • We collect such data from users’ mobile devices if they enable us to do so. (See “Choice and transparency” below for information on how Customers can enable location data collection). Our app collects such data from the time a service or delivery is requested until it is finished (and may indicate such collection via an icon or notification on your mobile device depending on your device’s operating system), and any time the app is running in the foreground (app open and on-screen) of their mobile device.

Transaction Information

  • We collect transaction information related to the use of our services, including the type of services requested or provided, order details, payment transaction information (such as a vendor’s or merchant’s name and location and amount of transaction), delivery information, date and time the service was provided, amount charged, distance traveled, and payment method. Additionally, if someone uses your promotion code, we may associate your name with that person

Usage Data

  • We collect data about how users interact with our services. This includes data such as access dates and times, app features or pages viewed, app crashes and other system activity, and type of browser. We may also collect data regarding the third-party sites or services used before interacting with our services, which we use for marketing. (Please see “How We Use Data” below for more information on how we market our services to users).
  • In some cases, we collect this data through cookies, pixels, tags, and similar tracking technologies that create and maintain unique identifiers.

Device Data

  • We may collect data about the devices used to access our services, including the hardware models, device IP address or other unique device identifiers, operating systems and versions, software, preferred languages, advertising identifiers, device motion data, and mobile network data.

Communications Data

  • We enable users to communicate with each other through our mobile apps and websites. For example, we enable Drivers/Service Providers and Customers, to call, text, or send other files to each other (generally without disclosing their telephone numbers to each other). To provide this service, we receive some data regarding the calls, texts, or other communications, including the date and time of the communications and the content of the communications. We may also use this data for customer support services (including to resolve disputes between users), for safety and security purposes, to improve our services and features, and for analytics.

Data From Other Sources

  • Users participating in our referral programs. For example, when a user refers to another person, we receive the referred person’s personal data from that user.
  • Users or others providing information in connection with claims or disputes.
  • Our business partners through which users create or access their account, such as payment providers, social media services, or apps or websites that use Our APIs
  • Our business partners in connection with debit or credit cards issued by a financial institution in partnership with Us to the extent disclosed in the terms and conditions for the card.
  • Vendors who help us verify users’ identity, background information, and eligibility to work, or who screen users in connection with sanctions, anti-money laundering, or know-your-customer requirements
  • Publicly available sources
  • Marketing service providers or data resellers whose data uses for marketing or research
  • Law enforcement officials, public health officials, and other government authorities. We may combine the data collected from these sources with other data in its possession.

 

How We Use Personal Data 

We use personal data to enable reliable and convenient transportation, delivery, and other products and services. We also use such data:

  • To enhance the safety and security of our users and services
  • For customer support 
  • For research and development 
  • To enable communications between users
  • To send marketing and non-marketing communications to users
  • Connection with legal proceedings

We do not sell or share user personal data with third parties for their direct marketing, except with users’ consent.

We Use Personal Data We Collect:

To provide our services. We use data to provide, personalize, maintain, and improve our services. This includes using data to:

  • Create/update accounts
  • Enable transportation and delivery services (such as using location data to facilitate a pick up or delivery), features that involve data sharing (such as fare splitting, ETA sharing, and ratings and compliments), and accessibility features to facilitate use of our services by those with disabilities
  • Process payments
  • Track and share the progress of services or deliveries
  • Create travel itineraries and offer related services, such as services to the airport, rental car reservations, or food deliveries.
  • Personalize users’ accounts. We may, for example, present a user with personalized recommendations based on their prior orders. Please see the section of this notice titled “Choice and transparency” to learn how to object to this use of personal data.
  • Perform necessary operations to maintain our services, including to troubleshoot software bugs and operational problems; to conduct data analysis, testing, and research; and to monitor and analyze usage and activity trends.

We perform the above activities, including the collection and use of location data for purposes of these activities, on the grounds that they are necessary to fulfill our obligations to users under our Terms of Use or other agreements with users.

Customer Support 

We use the information we collect (which may include call recordings) to provide customer support, including to investigate and address user concerns and to monitor and improve our customer support responses and processes. 

We perform the above activities on the grounds that they are necessary to fulfill our obligations to users under our Terms of Use or other agreements with users.

Research and Development

We may use personal data for testing, research, analysis, product development, and machine learning to improve the user experience. This helps us make our services more convenient and easier-to-use, enhance the safety and security of our services, and develop new services and features.

We perform the above activities on the grounds that they are necessary to fulfill our obligations to users under our Terms of Use or other agreements with users in improving our existing services and features, or for purposes of legitimate interests developing new services and features. 

For example, a driver may message or call a customer to confirm a pickup location, a customer may contact a driver/service provider to retrieve a lost item, or a vendor or delivery person may call a delivery recipient with information about their order.

Marketing

We may use personal data to market our services to our users. This includes sending users communications about our services, features, promotions, sweepstakes, studies, surveys, news, updates, and events. We may do so through various methods, including email, text messages, push notifications, in app communications and ads, and ads on third party platforms. 

We may also inform users about products and services offered by Our partners. For example, we may provide recommendations, promotions, or ads for our partners based on users’ past delivery orders. Although we inform users about products and services offered by Our partners, we do not sell users’ personal data to, or share it with, such partners or others for purposes of their own direct marketing or advertising, except with users’ consent.

We may use the data we collect, including in combination with advertising partners’ data, to personalize and improve the marketing communications (including ads) that we send on and off the apps and websites, including based on user location, use of Our services, and user preferences and settings. For example, we share user data (such as hashed email address, usage information, and device or user identifiers) with Meta and TikTok to personalize and improve our ads for Our services.

For information about how to opt out of certain marketing communications (including ads) from Us and its advertising partners, please see the section titled “Marketing Choices.” 

We perform the above activities on the grounds that they are necessary for purposes of legitimate interests in informing users about Our services and features or those offered by Our partners, or on the basis of user consent. See the sections titled “Choice and Transparency” and “Marketing Choices” for information on your choices regarding Tranzit Technologies’s use of your data for marketing.

Non-Marketing Communications

We may use personal data to generate and provide users with receipts; inform them of changes to our terms, services, or policies; or send other communications that aren’t for the purpose of marketing the services or products.

Legal Proceedings and Requirements

We may use personal data to investigate or address claims or disputes relating the use of our services, to satisfy requirements under applicable laws, regulations, or operating licenses or agreements, or pursuant to legal process or governmental request, including from law enforcement

Automated Decision-Making

We use personal data to make automated decisions relating to use of our services. This includes:

  • Enabling dynamic pricing, in which the price of a service, or the delivery fee for FoodStore2Go orders, is determined based on constantly varying factors such as the estimated time and distance, the predicted route, estimated traffic, and the number of users using at a given moment.
  • Determining user ratings, and deactivating users with low ratings. In the European Union or where otherwise required by law, such deactivation occurs only after human review and/or the possibility to appeal. Please also see the section below titled “Ratings look-up” for further information.
  • Flagging users who are identified as having engaged in fraud, unsafe activity, or other activities that may harm FoodStore2Go, its users, and others. In some cases, such as when a user is determined to be abusing FoodStore2Go referral program or has submitted fraudulent documents, such behavior may result in automatic deactivation, or where otherwise required by law, deactivation after human review. 

To object to a deactivation resulting from these processes, please contact Our Customer Support.

We perform the above activities on the grounds that they are necessary to fulfill our obligations to users under our Terms of Use or other agreements with users, or on the grounds that they are necessary for purposes of the legitimate interests of Us, its users and others.

Cookies and Third-Party Technologies 

Our Apps and its partners use cookies and other identification technologies on our apps, websites, emails, and online ads for purposes described in this notice, and app’s Cookie Notice.

Cookies are small text files that are stored on browsers or devices by websites, apps, online media, and advertisements. Our app uses cookies and similar technologies for purposes such as:

  • Authenticating users
  • Remembering user preferences and settings
  • Determining the popularity of content
  • Delivering and measuring the effectiveness of advertising campaigns
  • Analyzing site traffic and trends, and generally understanding the online behaviors and interests of people who interact with our services

We may also allow others to provide audience measurement and analytics services for us, to serve advertisements on our behalf across the internet, and to track and report on the performance of those advertisements. These entities may use cookies, web beacons, SDKs, and other technologies to identify the devices used by visitors to our websites, as well as when they visit other online sites and services.

Please see our Cookie Notice for more information regarding the use of cookies and other technologies described in this section.

Data Sharing and Disclosure

We may share such data with our affiliates, subsidiaries, and partners, for legal reasons or in connection with claims or disputes.

Order recipients’ first name, delivery address, and order information with the restaurant or merchant and, for order deliveries, with the delivery person. We may also share ratings and feedback, or other information to the extent required by law, with the restaurant or merchant and, for order deliveries, the delivery person.

For those who participate in our referral program, we share certain data of referred users, such as trip count, with the user who referred them, to the extent relevant to determining the referral bonus. 

With the general public. Questions or comments from users submitted through public forums such as Our blogs and social media pages may be viewable by the public, including any data included in the questions or comments submitted by a user.

Google, in connection with the use of Google Maps in Our Apps (see Google’s privacy policy for information on their collection and use of data).

Social media companies, including Meta and TikTok, in connection with our use of their tools in our apps and websites (see Facebook’s privacy policy and TikTok’s privacy policy for information on their collection and use of data).

Advertising intermediaries who enable apps to display and measure the effectiveness of personalized ads. 

Marketing partners and marketing platform providers, including social media advertising services, advertising networks, third-party data providers, and other service providers to reach or better understand our users and measure advertising effectiveness.

Research partners, including those performing surveys or research projects in partnership with Us or on Our’s behalf.

Vendors that assist to enhance the safety and security of Our apps and services

For legal reasons or in the event of a dispute. We may share users’ data if we believe it’s required by applicable law, regulation, operating license or agreement, legal process or governmental request, or where the disclosure is otherwise appropriate due to safety or similar concerns. This includes sharing data with law enforcement officials, public health officials, other government authorities, airports (if required by the airport authorities as a condition of operating on airport property), or other third parties as necessary to enforce our Terms of Service, user agreements, or other policies; to protect Our’s rights or property or the rights, safety, or property of others; or in the event of a claim or dispute relating to the use of our services. In the event of a dispute relating to use of another person’s credit card, we may be required by law to share your data, including trip or order information, with the owner of that credit card.

This also includes sharing data with others in connection with, or during negotiations of, any merger, sale of company assets, consolidation or restructuring, financing, or acquisition of all or a portion of our business by or into another company.

With consent; We may share a user’s data other than as described in this notice if we notify the user and they consent to the sharing. 

Data Retention and Deletion

We retain user data for as long as necessary for the purposes described above.

We retain user data for as long as necessary for the purposes described above. The period for which we retain user data is determined by the type of data, the category of user to whom the data relates, and the purposes for which we collected the data.

We retain user data to provide its services and comply with its legal obligations. 

The length for which We retain user data may further be determined by legal and regulatory requirements, purposes of safety, security, and fraud prevention, or by issues relating to the user’s account such as an outstanding credit or an unresolved claim or dispute.

Choice and Transparency

We enable users to access and/or control data that we collect, including through:

  • privacy settings
  • device permissions
  • in-app ratings pages

Marketing Choices

We also enable users to request access to or copies of their data, make changes or updates to their accounts, request deletion of their accounts, or request that We restrict its processing of user data.

Users can enable/disable apps to share their real-time location data from their mobile devices with their drivers through their device settings, which can be accessed via the Settings > My Profile > Address. 

We collect location data to track the location of drivers and show order status on the customer app so the customer easily tracks his order status through the app. When the app is closed or not in use, data is not trackable. 

In the Agent app, we track the location of the agent in the background mode as well while they are working for us. As soon as they mark their off Duty and clear the application from the background, we do not take the location or track the agent. 

Users may enable the app to send push notifications about discounts and news from the App. Push notifications may be enabled or disabled through the Backend panel. 

Most mobile device platforms (iOS, Android, etc.) have defined certain types of device data that apps cannot access without the device owner’s permission, and these platforms have different methods for how that permission can be obtained. Please check the available settings on your device or check with your provider.

Cookies and related technologies: For information on how to control the use of cookies and related technologies, including for purposes of displaying personalized ads, please see our Cookie Notice.

User Data Requests 

We provide users with a variety of ways to learn about, control, and submit questions and comments about the handling of their data.

Accessing Data

  • Users can access data including their profile data and trip or order history through Our apps or via website. Users can also use our Explore Your Data feature to view an online summary of information about their account, such as number of trips or orders, rating, rewards status, and number of days since they’ve been an Our user. Users can also request access to their data here.

Data Portability

  • Users can request a copy of their data using our Download Your Data tool. For an overview of the data available through that tool, please click here. Users may also request a copy of their data here.

Changing or Updating Data

  • Users can edit the name, phone number, email address, payment method, and photo associated with their account through the Settings menu in Our apps or driver portal. Users may also request to update or correct their data through Our Customer Support.