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Frequently Asked Questions
Q: Can I shop my entire weekly shopping list?
A: You'll find the selection here is the same as you'd find at your regular supermarket. We carry brand name canned goods and household supplies. We also offer the highest quality fresh produce, meats, dairy goods as well as a fully stocked freezer section. The one thing we don't carry is that sign that reads "Please use next cashier".
Q: What types of payment do you accept?
A: We accept Visa, MasterCard. We also feature withdrawals from your Account Funds. You can determine which method you wish to use during the checkout process. Your order is authorized when you order but billed after you receive and sign for your order. Please note your purchase will be in Bahamian Dollars.
Q: What type of currency do you accept?
A: We accept Bahamian dollars.
Q: What is the "Account Funds" feature?
A:(Vacationers) This feature is for multiple groups or families that are vacationing together. An email can be sent from the FoodStore2Go.com user that will order the groceries for the group. In this email there will be directions for each party instructing them on how to deposit funds into the Grocery Pool. Money is directed through us from each party's credit card into the FoodStore2Go.com user's account and the group has their grocery money situated before arriving on vacation.
A:(Locals) This feature lets you deposit a budgeted amount of money into your FoodStore2Go.com account to withdraw against from your continual grocery purchases. Say if you only want to spend $500 a month on groceries, deposit that much in the beginning of the month and you'll be able to track how much you are spending throughout. Furthermore, if someone would like to fund your grocery purchases, they may do so by adding funds to your account using the e-mail address that we have on file for you.
Q: Do you have a minimum order amount?
A: Yes, our minimum order amount is $50. You will not be able to checkout until your shopping cart amount is above $50.
Q: How much time do I have to place my order before my requested delivery day?
A: Your order needs to be in 1 day before your delivery day by 8 pm. Items will not be picked until the morning of your delivery, but for scheduling needs we need to know where we're going 1 day in advance. If your delivery day is Monday, you must order by 8 pm on Sunday. If your delivery day is Saturday, you must order by 8 pm on Friday. And so on.
Q: Can I change my order after it has been placed?
A: If you wish to change an order, please email us with the items you would like to change. We will accept any order changes 1 day before your delivery by 6 pm. A change to an order will result in an additional charge to your card, but no extra fees.
Q: How do I cancel an order?
A:Cancelling an order can be completed by emailing us and stating your name, order number, and request for cancellation. Orders can only be cancelled 1 day before your delivery by 6pm. If an order is cancelled less than the required time beforehand, a $30 fee applies.
Q: How will I know that my order was received?
A: Every time you submit your order, a confirmation email will be automatically sent to you. If you do not receive confirmation within one hour, please email us to verify the status of your order.
Q: Do you accept corporate orders?
A: Yes, we certainly do. The delivery fee for corporate orders is $9.
Q: What do you do if an item is out of stock?
A: We attempt to get every single item on your list. At times, the items you choose may be out of inventory. If this is the case, we will purchase an equivalent item at no extra cost. If we do not find an equivalent item or you are not satisfied with the equivalent item, you will be refunded the value of the original item. Refunds are processed within 3-5 business days. However, they may not show on your credit card statement for up to 3 days after the refund.
Q: There is a problem with my groceries, what should I do?
A: We handle all customer complaints seriously. When possible, notify your driver right away when receiving your order. Please contact us immediately at the phone number on your receipt or by email if you have any concerns about your groceries. We prefer email so we have a written account of the problem. Please understand you must contact us within 24 hours after your delivery if you have a concern about the freshness of our groceries or if you feel an item is missing. Be assured we double-check all orders when they are picked up and before they are delivered. But our business rests entirely on delivering the highest quality of groceries so we always want to know if you are unhappy with your order.
Q: Will the perishable items I receive be close to the expiry date?
A: Freshness is as important to us as it is to you. In fact, we have a Freshness Guarantee, so you can be sure your fresh items will arrive with a certain minimum number of days left before expiry.

Product Type Guaranteed days before expiry
Regular Milk Products 7 days
Organic Milk Products 7 days
Juice Products 7 days
Fresh Juice Products 2 days
Yogurt 7 days
Cheese (Deli/grocery) 7 days
Deli/Processed Meats 7 days
Commercial Bakery 5 days
Bagged Salads 3 days
Commercial Bread 2 days
Packaged Bread 2 days
Q: Do you deliver during holidays?
A: FoodStore2Go will not deliver on Christmas Day.
Vacationers
Q: What is the delivery fee for delivery to vacationers?
A: The fee for delivery to vacation homes, hotels, time shares, boats and resorts is $9.00. Orders must be at least $50.
Q: What days and times do you deliver?
A: We deliver 7 days a week (except Christmas Day) in one hour time slots between 8 am and 8 pm. Remember, orders must be in 1 day before delivery.
Q: I’m staying at a hotel; do you need to know the room number before I arrive?
A: No, we do not need to know the room number before you arrive. Please do be sure to include the name of the registered guest as well as the hotel name. We will contact you at the hotel in your room via the switchboard. Also, we do request that you call use when you arrive at 242-557-3663 (the front desk can help you) so that we know you’ve arrived and can get your room number. All local hotels and resorts are very accustomed to FoodStore2Go delivering to their guests.
Q: I’m staying at a rental villa. How do you get the groceries to us?
A: You should contact your property manager or person you’re renting from and arrange a time for your order to be delivered. Then simply place your order and choose that delivery time. Someone MUST be at the property to receive your order (yourself on the day you arrive or your property manager). As with all deliveries, we’ll call ahead 15 minutes before delivering. We have a great relationship with many of the property managers on the island and you’ll love having your groceries prestocked. Note that check-in times are different for all villas – we’ll work with the manager in anyway we can to get your groceries ahead of time.
Q: Do you do additional deliveries during our stay if we need more groceries?
A: Of course! Just place your order by 8pm the previous day for next day delivery. Note your delivery date and time and we’ll deliver to you. Many people underestimate their needs.
Residential Homeowners
Q: What is the delivery fee if we're local homeowners?
A: The fee for residents is $9.00.
Q: Where do you deliver?
A: We deliver to all homes, villas, vacation properties, businesses in Nassau and Paradise Island as well as boats/yachts and mail boats and planes to the Family Islands.
Q: What days and times do you deliver?
A: We deliver 7 days a week (except Christmas Day) in one hour time slots between 8 am and 8 pm. Remember, orders must be in 1 day before delivery.
Q: Do I have to be home when I want my food delivered?
A: Yes, local residents must be home when we deliver your groceries. It is imperative that local residents be present during the delivery time you choose. If you are not present during your delivery time, we will stop by at the end of our delivery route to see if we can find you then. If so you will be subject to an additional $10 redelivery charge. If you are again not home during our second attempt then the order is cancelled and you will be charged a $30 restocking fee.
Q: Can I have my order delivered to a different address?
A: Yes. During the checkout process you will be asked for your delivery address. Simply change this address to the one you wish to have the delivery. Your selection will be delivered to the location you enter.
Q: Do I have to give an exact time of when I want my food delivered?
A: You will be given an option upon checkout of what date and what hour time slot you would like your food delivered. During this hour your food will arrive and we cannot specify if it will be the beginning or the end of the hour you will see our smiling driver. But, you won't have to sacrifice your whole day waiting for the doorbell to ring. We'll always call you approximately 15 minutes prior to delivery, just to let you know we're on our way.
Q: Should I tip the delivery person?
A: Tipping is absolutely optional - prompt, professional and courteous service is our commitment to you whether you tip or not. No driver should request a tip from you directly nor should he or she expect one.
Membership
Q: What do I need to become a member?
A: You only have to submit your name, email address, contact and delivery information. When you place an order, you will be required to enter your credit card information. Your information will not be traded or sold. Your credit card will not be charged unless you request or you purchase groceries and are not present during delivery and/or redelivery.
Q: How do I cancel my membership
A: Contact us if you would like to cancel your membership.
Q: How do I change my profile?
A: Changing your profile requires you to be signed in. Once signed in, simply click the My Account tab on top of our website to access and edit your profile.
Q: How can I retrieve my username and/or password?
A: Click here to retrieve your username and password.
Security & Privacy
Q: Do you sell or trade my personal information?
A: No we do not. We value your privacy and ensure your information is protected and only used internally to improve your experience. Your information can only be accessed when you sign in or by request.
Q: What is FoodStore2Go's Privacy Policy?
A: Read Our Privacy Policy
Q: How do I know my order is secure?
A: At FoodStore2Go.com, we want you to feel safe while shopping with us. That's why we use the THAWTE brand to verify our standing. THAWTE verifies our address and business standing for your comfort. In addition they encrypt all of your personal information, including name, address and credit card number, as it is submitted to our Webserver. Once received, your personal information is stored in our secure data center.
Q: Can I give you feedback/suggestions?
A: Your suggestions are what will make our business grow. We love to hear what you have to say about any facet of our business and encourage you to let us know any thought you have about FoodStore2Go. send any comments, suggestions, or feedback to us.


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